Resident needs research and advisory for local governments

We study how residents use municipal services and what they are missing. Based on this, we give local governments expert recommendations on introducing e-services.

For communities planning new services, reviewing how their administrative service centre (ASC) works or preparing a digitalisation programme.

1. We agree with the community what to research.

2. We run surveys, interviews and focus groups with residents, including displaced and older people.

3. We analyse requests and service centre data.

4. We prepare recommendations with priorities and indicative timelines.

5. We advise the team during implementation.

Evidence of what people actually need, rather than assumptions, and a clear list of services to digitise first.